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24-hour Service Hotline :
0533-8678777
Company Address :
  No. 5, nanzhi first road, science and technology industrial park, zibo city
Purchasing Department:
15805338006（AN）
E-mail：sdphkj@163.com
Home Page：www.xinhaodeng.com.cn

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PROMISE

Service commitment

Service commitment

 

 Zibo peng hui electronic technology co., LTDAfter-sales service purpose, the user first, our after-sales service has always been throughout the design, manufacture, delivery, acceptance, installation, debugging and maintenance process after use, warranty!

A. Within the warranty service response time commitment:
The city:2 hoursTo the outskirts of the scene:4 hoursTo the scene;
Intercity:24 hoursTo the scene outside the province:48 hoursTo the site (excluding travel, holidays)
2. Product design, manufacturing service commitments
After the contract signed, according to the customer for the product model, performance parameters of the classification of arrange production, regularly report to the customer production schedule.
In the process of production if the customer change the design, we will actively cooperate with the customer commitment.
3. Delivery and acceptance service commitments
1. Inform the client 2 days before the delivery,
2. Out of the acceptance, the customer carefully check the goods quantity, to ensure the product model and quantity is consistent with the contract signed a product model number, if there are omissions timely remedial measures, customer acceptance personnel confirm the integrity of the packing list information and visual product appearance quality, timely treatment, until customer satisfaction.
4. Installation and commissioning service commitments
1. Receiving customer need assistance when installation, we will provide the detailed installation instructions, site conditions, formulate equipment installation sequence and matters needing attention.
2. Informed the customer equipment debugging, according to the site conditions, determine the commissioning plan, guide customers to do the preparing work before debugging, until customer satisfaction.
5. Within the warranty service commitments
If need to change the spare parts or equipment, we are committed to unconditional replacement, warranty period all the spare parts for free.
6. Quality commitment processing
Timely after-sales personnel to the scene to judge the quality, prompt solution, timely processing, processing immediately, cannot be handled in a timely manner, with the approval of the customer, to take all measures can be implemented, ensure the equipment running.
7. Warranty service commitments
1. The free training: user operating personnel to attend training on repair and maintenance.
2. Visit: we will provide users with the whole process of tracking service for life.
3. The vulnerable spare parts supply, after the warranty period, the spare parts charge cost, and with the most preferential prices to provide spare parts for a long time.
Eight. When signing a contract according to different products in a detailed warranty contract, the contract shall prevail。
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